APScan offers a high degree of customization:
- Intermediate workflow statuses * (for different review/escalation levels**, for example)
- Reasons for " False positives"*** (providing a repository of reasons for disqualification, rather than "free text" comments = better reporting)
- Follow-Up actions ****
- etc...
* A workflow is a series of steps linked to the processing of data, and is the modeling and management of business processes. In its simplest definition, workflow is the modeling and management of the tasks to be performed and the different actors involved in carrying out a business or operational process.
** An escalation procedure is the process of transferring a customer request to a specialist who can help. Escalation procedures are generally implemented when the customer's problem is too complex and requires specific expertise.
*** False positives occur when a system mistakenly considers an innocuous transaction to be suspicious and flags it for verification. If the compliance officer could identify false positives earlier, he or she could get on with more important tasks. AP Scan can drastically reduce false positives.
**** Follow-up literally means "to follow" or "to pursue". In fact, when we talk about follow-up strategies, we're implying that we've already made contact. Consequently, follow-up involves maintaining contact over time. This lead will be educated and progressively qualified until it becomes a customer.